Frequently Asked Questions
What social media data does Social Evidence collect?
Social Evidence collects Profiles, Posts & Tweets, Photos, Albums, Comments and Reactions from Facebook, Twitter, and Instagram. In addition, Social Evidence can import screen capture images which may include any Internet web site, social media platform, or application.
What are the most common legal practice areas that can use Social Evidence?
Any attorney or legal professional can use Social Evidence to collect, organize, analyze, and authenticate social media. From our research, Family Law, Criminal Law, Labor & Employment, Workman’s Compensation, and Personal Injury are the most common practice areas where social media is used as evidence in a legal matter. In addition, Public Defenders, State Attorneys, and Investigators will find Social Evidence invaluable in collecting and reviewing social media and providing a method to easily authenticate evidence.
What are the advanced search features of Social Evidence?
In addition to keywords, search terms, wildcards, and Boolean searches, Social Evidence provides fuzzy, stemming, and proximity search functions. These advanced search features can help with misspelled words and names and are commonly used in eDiscovery systems.
When using Social Evidence, can I filter down search results to display only relevant social media?
Social Evidence provides multiple filters and search features to help legal professionals find relevant data, including the ability to filter by Party, filter by Collection, filter by the Type of social media data, filter by Date, filter by Relevance, and Sort the data chronologically. Using Social Evidence, you can literally “walk through your investigative target’s social media history” from beginning to end.
Can Social Evidence display social media posts on a graphical timeline?
Included with Social Evidence is a graphical timeline feature that displays every Post, every Tweet, and every Photo from the beginning of the collection to the end (or anywhere in between, depending on the date start/stop selection) as well as the time of day when the Post was created. This graphical timeline is easily generated with a one-touch button from the Search results.
Can Social Evidence pinpoint the location of Posts or Tweets?
Social Evidence captures metadata associated with an image upload or post. Note that Facebook, Twitter, and Instagram automatically strip out image metadata during the upload. However, depending on the social media platform, that metadata may include the upload location of the Post or Tweet, not necessarily where the image was taken. If available and collected, Social Evidence provides that location information to the user.
Can Social Evidence mark social media data as relevant?
Social Evidence includes the ability to mark data as relevant, not relevant, and review later, as well as the ability to add custom-named tags. Once the data is marked, the user can easily filter the results by relevance. This is extremely valuable for eDiscovery teams working on different aspects of the same case.
If an investigative target deletes a Post on their social media site (Facebook, Twitter, or Instagram), does it still exist in Social Evidence?
As long as the Social Evidence user does not delete the entire investigative target’s social media collection(s), then the data will still reside within Social Evidence.
Can multiple people within a law firm work simultaneously on the same case in Social Evidence?
Social Evidence was designed for individuals as well as teams of legal professionals working together simultaneously on the same case. As with many eDiscovery projects, a firm may have a team collecting social media data, another team analyzing the relevant data, and another preparing evidence for court.
What browsers can I use with Social Evidence?
Social Evidence is browser-agnostic and works with all the major web browsers including Google Chrome, Microsoft Internet Explorer and Edge, Apple Safari, and Mozilla Firefox.
Does Social Evidence work on mobile devices?
Because the legal profession has gone mobile, Social Evidence was built from the ground up to be used on the major mobile devices including the iPad and iPhone, Android phones and tablets, and Windows tablet devices.
Can I export data from Social Evidence?
At this time, Social Evidence can export the Chain of Custody Report(s) to PDF, Excel, CSV, RTF, TIFF, DAT, and Web Archive.
What user interaction is required to upgrade Social Evidence?
Since Social Evidence is built on the Microsoft Azure platform and is cloud-based, we continuously upgrade the application with new features and functionalities. Every time users log into Social Evidence, they are always using the latest updated application. There is NO user interaction required, such as downloading and installing software or converting data.
What training is included with Social Evidence?
Social Evidence is an easy-to-use application and for the majority of users familiar with social media cultures, should be a short learning curve. Your monthly subscription to Social Evidence includes unlimited free access to comprehensive support resources, including on-demand video tutorials. We provide many short 5-8 minute video tutorials on the overall features as well as the more detailed collections and search functions. We continue to build out our free online video resources.
In addition, our extensive knowledgebase is complete with helpful step-by-step instructions and answers to frequently asked questions. Finally, we are happy to schedule either one-on-one training as needed or have one of our knowledgeable trainers come to your office for a nominal fee.
How often is Social Evidence updated?
We continuously update Social Evidence in order to maintain our high quality standards, provide you with the latest features and functionalities, and to keep up with the ever-changing social media platforms. Thanks to valued feedback from customers like you, product improvements and updates are integrated seamlessly several times per month.
How much does Social Evidence cost?
Social Evidence is a cloud-based application and the user pays a monthly fee with no obligation. Discounts are provided for multiple users within the same law firm.
Are there any hidden costs of using Social Evidence?
There are no hidden costs or reduced functionality; all features and functions are available to every user.
Can I try out Social Evidence before I buy it?
Social Evidence offers a free, no-cost, no-obligation trial. In fact, we encourage the free trial so you can evaluate the benefits of reliable and accurate social media collection, organization, analysis, and authentication for yourself. We do not require a credit card to start the free trial. After 30 days, you can then decide to subscribe to Social Evidence and all the information you collected will remain for your use. If you cancel anytime within the free trial period, you will not be charged. Note that the 30-day free trial is per firm or account. If you add additional users to this account, their access will continue within the original 30-day free trial period.